Privacy Policy

Introduction and Scope

Cognera Synaptis ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cognera-synaptis.com and interact with our services.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Company name and job title
• Address and location information
• Messages and communications you send us

Usage Data

We automatically collect information about your interactions with our website:

• Device information (browser type, IP address, device type)
• Pages visited and time spent on each page
• Clickstream data and navigation patterns
• Referral source and exit pages

Cookies

We use cookies to enhance your experience. See our Cookie Policy for detailed information about how we use cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and support requests
• To send promotional materials and newsletters (with your consent)
• To analyze website performance and improve user experience
• To detect and prevent fraudulent activities
• To comply with legal obligations

Data Sharing and Third Parties

We may share your information with:

• Service providers who assist in our operations (hosting, analytics, email services)
• Business partners with your consent
• Law enforcement when required by law

We do not sell your personal information to third parties.

Data Retention Policies

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us at contact@cognera-synaptis.com.

Your Privacy Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Data portability (receive your data in machine-readable format)

International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than Taiwan. We implement appropriate safeguards to protect your data during international transfers, including Standard Contractual Clauses and other legal mechanisms.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete the information and terminate the child's account.

Security

We implement comprehensive security measures including encryption, firewalls, and access controls to protect your information. However, no security system is impenetrable. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: contact@cognera-synaptis.com
• Phone: +886 2 2345 6789
• Address: 101 Taipei Innovation Tower, No. 1 Information Road, Taipei, Taiwan 10622